If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you. Please send all returns, with the packing slip/order number included, to:
- Our policy lasts 30 days after your order was placed. If 30 days have gone by from the date of your order, then we can't offer you a refund/exchange.
- Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
- We cannot accept socks for hygiene reasons.
- All items must be unworn and unwashed.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
Late or missing refundsPackages will be processed on a first come basis. Please allow up to 7 business days for our team to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next, contact your bank. There is often some processing time before a refund is posted.
- 1345 Nanialii St Kailua, Hawaii 96734
- We do not accept returns for Sale/Clearance items.
- We do not cover shipping costs for returns/exchanges at this time.
- If you return an item, shipping cost is NOT refunded.
Incorrect Item Received/Defect
If we made a mistake with your order, or if there is an issue, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.